Contact Us
Contact Us
We care about our customers - because of that, we are transparent, approachable, available - we don’t hide behind call centres or chat bots - please email or call us to speak with a real person, committed to helping you on your health journey.
Health FX
Delivery FAQs
We know you're keen to get started —
we prioritise getting your order to you as quickly as possible,
so you can get going on your health journey.
Yes. Visit us at 156A Bush Road, Rosedale, Auckland — open weekdays 8am–3pm.
Place a Click and Collect order and we'll have it ready within the hour, or just come in, browse and buy instore.
Orders received before 12pm on weekdays are dispatched the same day.
Estimated delivery times:
- Auckland — 1–3 working days
- Upper/Lower North Island — 2–6 working days
- South Island — 3–8 working days
- Rural delivery — 3–12 working days
- Australia Standard (via NZ Couriers) - 10-14 working days
- Australia Express (via DHL Express) - 2-5 working days
- International Shipping - please contact us for time estimates.
Please note we cannot guarantee courier time frames.
Once your order is dispatched, you'll receive an email with a tracking link. If you have any concerns about your delivery, we recommend contacting the courier directly for the fastest resolution — and if issues persist, we're here to help.
(Please note that additional duties will apply to orders to the USA and some other countries).
We have 16 boutique retailers across NZ.
UPPER NORTH ISLAND
Keri Keri - Unichem Keri Keri
AUCKLAND
Greenhithe Unichem
Orakei - Urban Herbalist
Remuera - MacMurray Centre
New Lynn - Lynn Mall Unichem
Papakura - Life Pharmacy
WAIKATO
Cambridge - MacMurray Centre
ㅤ
BAY OF PLENTY
Tauranga - MacMurray Centre
HAWKES BAY
Havelock North - Unichem
WEST COAST
Hokitika - Westland Pharmacy
CHRISTCHURCH
SOUTHLAND
Gore - Unichem Quins Gore
QUEENSTOWN
Frankton - Antidote Pharmacy
Yes, we sure can. As long as your box is large enough to fit the package.
Please note that delivering to a PO Box, especially in Australia, can sometimes mean delivery takes a day or so longer.
Yes, we accept returns on unopened bags within 7 days of dispatch, provided they are returned in unmarked condition and at the customer's expense.
Refunds are issued via the original payment method, less any freight costs and applicable transaction fees (Afterpay $10, credit card $5). Products purchased through a third-party retailer must be returned to that retailer.
We're unable to accept returns on opened bags for food safety and hygiene reasons.
If taste is the issue, don't give up just yet. Try adding more water or milk, blending with very cold water, ice, and frozen berries, or half a banana, a touch of honey, cinnamon, vanilla, or a teaspoon of Milo. After a few days your body adjusts and you'll likely find you don't need the extras.
If you are still concerned, you may contact us about returning any unopened bags as above.
Yes. If you prefer we are happy to take your order over the phone.
Please have your credit card handy.
Or pop into see us at 156A Bush Road, Rosedale, Auckland.
Once dispatched, your order is managed by the courier — they'll have access to your tracking information and can resolve delivery queries faster than we can. Please contact them directly.
If your order is declared lost, let us know immediately and we'll take it from there.